Privacy Policy

Introduction

Palladium is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website or use our watch restoration services. We handle your data with care and in accordance with Taiwan's Personal Data Protection Act and applicable data protection standards.

By using our website or engaging our services, you consent to the data practices described in this policy. If you have questions about how we handle your information, please contact us at [email protected].

Information We Collect

We collect several types of information to provide and improve our services:

Personal Information You Provide

When you contact us or request our services, you may provide:

• Name and contact details (email address, phone number)
• Information about your timepiece (brand, model, condition)
• Service preferences and requests
• Payment information (processed securely through third-party providers)

Automatic Information Collection

When you visit our website, we may automatically collect:

• Device information (browser type, operating system)
• Usage data (pages visited, time spent on site)
• IP address and general location information
• Cookies and similar tracking technologies (see our Cookie Policy)

How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To provide watch restoration services, communicate with you about your timepiece, and process payments.
• Customer Support: To respond to your inquiries, provide technical assistance, and address service-related concerns.
• Service Improvement: To understand how our services are used and identify areas for improvement.
• Communication: To send you updates about your service requests, appointment reminders, and relevant information about our offerings (you can opt out of marketing communications).
• Legal Compliance: To comply with applicable laws, regulations, and legal processes.

Legal Basis for Processing

We process your personal data based on:

• Contract Performance: Processing is necessary to provide the services you requested.
• Consent: You have given clear consent for us to process your data for specific purposes.
• Legitimate Interests: Processing is necessary for our business operations, provided this does not override your rights and interests.
• Legal Obligations: Processing is required to comply with legal requirements.

Data Sharing and Disclosure

We do not sell your personal information. We may share your data with:

• Service Providers: Third-party companies that help us operate our business (payment processors, hosting providers). These providers are contractually obligated to protect your data.
• Parts Suppliers: When sourcing replacement parts for your timepiece, we may share minimal information (watch model, required components) with trusted suppliers.
• Legal Authorities: When required by law or to protect our rights and safety.

Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include secure data storage, encryption of sensitive information during transmission, access controls limiting who can view your data, and regular security assessments.

While we strive to protect your information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security but will notify you promptly of any data breaches that may affect you, as required by law.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Service records are typically retained for seven years for warranty and quality assurance purposes. Contact information is kept while you remain an active client or until you request deletion. Payment records are retained according to tax and accounting requirements.

Your Rights

Under Taiwan's Personal Data Protection Act, you have the following rights:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal data, subject to legal obligations.
• Objection: Object to processing of your data for marketing purposes.
• Data Portability: Request transfer of your data to another service provider.
• Withdrawal of Consent: Withdraw consent for data processing at any time (this does not affect the lawfulness of processing based on consent before withdrawal).

To exercise these rights, please contact us at [email protected]. We will respond to your request within 30 days.

Cookies and Tracking

Our website uses cookies and similar technologies to enhance your browsing experience. For detailed information about the cookies we use and how to manage them, please see our Cookie Policy.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a minor, please contact us immediately so we can delete it.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the new policy on our website with an updated "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

For complaints about data handling, you may also contact Taiwan's National Development Council or the relevant supervisory authority.